Buying jewellery online can be a bit of a headache, as consumers we are now faced with a limitless selection of products supplied to us by an enormous number of online stores. So, how do we protect ourselves when buying jewellery online? It is an important question to know, if you want to avoid being ripped off or sent an inferior product.
Deal with a Trustworthy Supplier
When it comes to buying jewellery online, it is imperative that you deal with a trustworthy supplier. You should look for a number of features when sourcing a supplier.
- Carry out as much research as possible and always do your best to find out about the company you intend on doing business with.
- Find out how long they have been in business, an established company will have years of experience in the industry, it provides you with peace of mind when purchasing goods online.
- If you are buying goods online, check to see whether the jewellery supplier has a retail store in the city or at least in the country. If they have a physical address it is much easier to visit their shop or check their location using apps such as Google maps. Most suspect jewellery supplier will set up a fake online account with ease, but they won’t go to the trouble of renting a premises.
- If you decide to buy from a jewellery supplier online, you should be able to contact them directly, using a landline and not just an email address. Every legitimate company will have some means of contacting them over the phone, if they don’t, then it is time to look elsewhere. If you find a beautiful pair of designer earrings on a site which you’re unfamiliar with, pick up the phone and see if anyone answers, you can ask them a question about anything, you just want to find out whether there is someone there or not. If someone answers, you could delve a little deeper and question their knowledge on jewellery.
What should you expect when you deal with a company who send you a product which isn’t up to standard? A full refund? The answer to this question, if you’re dealing with a reputable jeweller is always going to be yes. They should also cover the cost of return, as a customer who has been supplied with an inferior product, you shouldn’t expect to pay anything, in addition, you should get a full refund on your purchase.
There should be an abundance of images when you are buying online, you can’t hold the item so there must be numerous photos showing the product from every angle. Each picture should highlight every noticeable detail of the product.
It can be challenging to buy jewellery online, there are a huge number of sellers and not all of them are there for the right reasons. Some illegitimate sites try to prey on unsuspecting individuals, in an attempt to steal their money, it is vital that you do some research and only buy from a reliable supplier.